FAQ

How to Watch TV JAPAN

How to watch TV JAPAN in the US and Canada

• I am not signed up with a TV service provider. How can I watch TV JAPAN?
• Can I subscribe to TV JAPAN without a service provider?
• Can I watch TV JAPAN on my current service provider?
• I live in an apartment / condominium / townhouse. Can I subscribe to TV JAPAN through DIRECTV?
• I live in a rented house. Do I need permission to install DIRECTV service?
• Can I watch TV JAPAN at a restaurant or office（commercial establishments) ?

How to watch TV JAPAN Other than via a Service Provider

• Can I watch on the internet?
• Can I watch on a smartphone or tablet?
• Can I watch at a hotel?

Broadcasting and Programming

Programming content and broadcasting services

• What kind of programs do you broadcast?
• Can I watch in High Definition?
• Can I watch programs with English subtitles or in English Audio?
• Can I watch the Olympic Games?

Program Schedule

• Why are scheduled programs canceled or changed?
• Why are there images that can't be watched due to broadcasting rights?
• Why is a program being broadcast later here than in Japan?
• Why are there repeats?
• Where can I contact if I have questions about a particular program?
• Where can I contact if I have commnets and requests regarding programs and scheduling?

How to get Program DVDs /Text book

• Can I get a DVD copy of a program?
• Where can I get text book of programs such as "Kyou no Ryori"? (Today's Menu)

Subscription Fees and Service Agreement

Subscription fees / invoices

• How much is the subscription fee for TV JAPAN?
• How much will it cost to subscribe to a basic service / programming package?
• Do I pay subscription fee directly to TV JAPAN?
• Can I inquire about the invoice to TV JAPAN?

Service Agreement

• Do I have the service agreemtent with TV JAPAN?
• Can I temporarily suspend the service because of traveling or moving.
• Can I continue watching TV JAPAN at my next residence / destination?
• What is the procedure for canceling TV JAPAN?

Troubleshooting

Problems with Watching

• I'm having problems with picture and audio for TV JAPAN. What should I do?
• When I turn on TV JAPAN, all I can see is a commercial for my service provider. What should I do?
• The screen is black, and no message appears / the image is frozen / the image is highly pixelated (mosaic), the image is frequently interrupted. What should I do?

Problems with Audio

• There is no sound. What should I do?
• How can I watch a bilingual program in English (Japanese)?

Problems with Recording

• The On-Screen Guide does not match the Program Schedule
• I can not record from the On-Screen Guide. What should I do?

TV JAPAN Members

About Members in General

• What is "TV Japan Members"?
• I can not log in to TV JAPAN Members
• I forgot my password

Program Guide

• How can I check Program information & schedule?
• Will you continue to offer a Program Guide？Can I receive a Program Guide by mail?
• What content can I see on the　Digital Program Guide?
• Is the Digital Program Guide printable?
• Can I receive a printed version of the Digital Program Guide, since I do not have a printer?
• When is the Digital Program Guide available each month?
• Will the Digital Program Guide be updated?
• Is the Digital Program Guide available in English?

E-mail Magazine (available only in Japananse)

• What is the Email Magazine? How do I sign up for it?
• How can I change my email address?
• I want to cancel subscription of the Email Magazine

How to apply Gift raffle offered by TV JAPAN

• How can I apply for sweepstakes?
• How do I know the winner?

Changing Member Information (Addresses etc.)

• How can I change member information such as my email address or mailing address?