Privacy Policy

TV JAPAN Website Privacy Policy

Effective JANUARY 1, 2017)

This privacy policy ("Policy") describes the information NHK Cosmomedia America, Inc. d/b/a TV JAPAN ("TV JAPAN", "we", "our" or "us") collects, uses and stores when you use our website located at (the "Site" or “website”) or the services offered on or through the Site (the "Services").  We take your right to privacy seriously and want you to feel comfortable using our Site. By visiting our Site or by using the Services, you accept the practices described in this Policy. If you do not agree with our practices described in this Policy, please DO NOT use our Services and/or interact with us at the Site.

Modification of this Policy)

We may make changes to this Policy from time to time. We will notify you of material changes to this Policy by posting a prominent announcement on this Site.

What Information We Collect)

We may collect personally identifiable information ("Personal Information") including your name, date of birth, gender, address, e-mail address, phone number, “Customer Number” assigned to you by TV JAPAN, initial date of subscription, subscription method, the name of the entity through which you subscribe to TV JAPAN in order to provide the Services to you including providing monthly TV JAPAN program guide/e-mail newsletter, offering promotional campaign/sweepstakes, and TV JAPAN member registration. From time to time, TV JAPAN may perform a certain viewer survey to improve our programs and services. In such occasion, you may also be asked to voluntarily rate the content you view on the Site. TV JAPAN maintains procedural, technical, and physical safeguards for our online services to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the personal information you provide via our online services. We also ask the service providers that help us deliver our online services to do the same. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop, or improve our online services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of personal information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below. All Personal Information shall be transferred to, processed and stored by Amazon Web Services. Personal Information of Canadian users of the Site shall be transferred outside of Canada to and processed and stored by Amazon Web Services.

Please note that submissions and public posts, such as user critiques and comments that you make on our Site may contain your name and/or email address, and as a result your name and/or email address may appear on the Site.

We may also automatically receive general information that is contained in our server log files such as (i) your device type and settings, software used and browser type and operating system, (ii) your Internet Protocol address and cookie information, (iii) websites or other services you visited before and after visiting the Site, (iv) web pages and advertisements you view and links you click on within the Site, (v) unique identifiers and connection information, including mobile device identification numbers (e.g. Apple’s Identifier for Advertising IP (IDFA) or Google’s Android Advertising ID (AAID)) and internet connection means (e.g. mobile operator, ISP, WiFi connection) that can identify the physical location of such devices in accordance with applicable law, and (vi) information about your interactions with audio and video content, such as the type of content listened to (including music applications such as iTunes, Spotify and and content viewed, and information about your interactions with email messages, such as the links clicked on and whether the messages were opened or forwarded.

Some Internet browsers include the ability to transmit "Do Not Track" signals. TV JAPAN does not process or respond to "Do Not Track" signals.

Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (e.g., mobile devices, third party services, and embedded audio and video players), from co-branded partners and websites (e.g., on our Facebook pages), and from commercially available sources (e.g., data aggregators and public databases). The following are examples of information we may collect from other sources: (i) name, postal address, and telephone number; (ii) demographic data, such as age, gender, and income level; If you access third party services (e.g., Facebook, Google+ or Twitter) through the Site, or if you access the Site via a third party service, your username and password for those services and other information available about or collected from you on those services, (iii) your interests and purchase behavior, (iv) publicly-observed data, such as activities on blogs, videos, and other online postings; and other navigation data, such as web sites visited and advertisements viewed or clicked on. This Privacy Policy does not cover the practices of third parties, including those that may disclose information to TV JAPAN.

Please note that all of the information we collect about you may be combined, including to help us tailor our communications to you and to develop rich online content and services across the Site and the Services.

From time to time TV JAPAN may run certain promotional campaigns for subscribers and/or non-subscribers on different parts of the Site. Only persons who provide us with the requested personally identifiable information will be able to participate in such campaigns. Similarly, from time to time, different parts of our website may provide activities or services which can be used only by subscribers and/or non-subscribers, as the case may be, upon provision by such persons of requested personally identifiable information.

How we use your personal information)

We may use your Personal Information to customize and improve your user experience on the Site and with the Services. We may also use your Personal Information for our internal purposes such as auditing, data analysis, marketing, fraud prevention and research so that we can enhance our Site and Services. We may use the information you provide about yourself to fulfill your requests for our programs, and services, to respond to your inquiries about our offerings, and to offer you other products, programs or services that we believe may be of interest to you. We sometimes use this information to communicate with you, such as to notify you when you have won one of our sweepstakes or contests, to fulfill a request by you for an online newsletter, or to contact you about your account with us. Please recognize that we and/or our vendors (such as mailing houses, or customer service vendors) may store this information, and may share this information with third parties as necessary to process your transactions and provide access to the Site by you. We may also use this information for internal review and analysis of the Site, the customer service process, and consumer comments. Agents and contractors of TV JAPAN who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy by, for example, not using the information for any purpose other than to carry out the services they are performing for TV JAPAN. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

We also may disclose such information in response to a law enforcement agency’s request, or transfer such information to a successor of TV JAPAN or any person or entity that acquires ownership or control of TV JAPAN or the Site via any means. In such event, you recognize that such successor, person or entity may make changes or modifications to this Privacy Policy, and your continued use of the Site constitutes consent to any such changes or modifications.

How we use non-personal information)

We may collect, use, transfer and disclose non-personal information for any purpose. Non-personal information is information that we collect that does not permit direct association with you or any other specific individual. For instance, we may collect data from many customers, including without limitation, data on geographical location, but we do so without collecting any Personal Information. We might use such information for marketing purposes. We sometimes use the non-personally identifiable information that we collect to improve the design and content of the Site and to enable us to personalize your experience in using the Site. We also may use this information in the aggregate to analyze Site usage, as well as to offer you products, programs, or services. The information we collect in connection with our online communities is used to provide an interactive experience. We use this information to facilitate participation in these online communities and, from time to time, to offer you products, programs, or services.

Disclosure to Third Parties)

In addition to the provisions set forth elsewhere in this Privacy Policy including but not limited to the sections entitled “How we use your personal information” and “How we use non-personal information”, we will make efforts so that your Personal Information will not be provided to third parties unless: (i) such third parties are providing services to us; (ii) we are asked to respond to a subpoena or a request by law enforcement; (iii) we find that your use of the Site violates our Terms of Use, this Policy or other usage guidelines set by us or as deemed reasonably necessary by us to protect our legal rights and/or property.

In the event you choose to use links that appear on the Site to visit other websites, you are advised to read the privacy policies that appear on those websites.

Cookies and Other Technologies)

We set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our Site and, if so, may set and access cookies on your computer and are subject to the privacy policy of those parties providing the advertisement. However, the companies serving the advertisements do not have access to our cookies.

We may use other existing technologies, or technologies to be developed, to track the use of the Site, and the preferences and activity of our customers. We may use technologies which allow us to see who is actually looking at our Site, how long they are staying, and what types of activity the viewers are engaging in.

We may use pixel tags, which enable us to send email messages in a format containing pictures, and the tags tell us whether our email has been read and opened. We may use this information to judge the effectiveness of our email campaigns.

Protection of Personal Information)

We endeavor to provide reasonable protection to your information in the form of physical, computer and administrative safeguards to try to prevent your information from being stolen or hacked from us. While this Policy states our standards for maintenance of Personal Information and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of Personal Information. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Personal Information.

Retention of Personal Information)

Content or other Personal Information that you may have provided to us may continue to remain in our database at our discretion.


If at any time you wish to opt out of receiving promotional materials related to the Site, we will provide an unsubscribe link at the bottom of each promotional e-mail you receive. You can also send Inquiry Form to request unsubscribe promotional e-mail from us. Please keep in mind that opting out of promotional e-mails will not prevent you from receiving transactional e-mail correspondence related to, without limitation, the Site or your registered account.

You should note that in some instances, certain information or services can only be provided to you if personal information is provided. If you elect not to provide such information or opt out of having your information shared, you may not be able to receive certain content or information.

Collection of Information by Third-Party Sites and Sponsors)

The Site contains links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
We sometimes may offer content (e.g., contests, sweepstakes, or promotions) that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the Site activity. We have no control over these parties' use of this information. We will notify you at the time of requesting personally identifiable information if these parties will obtain such information.

Children’s Privacy)

We may limit the use of some of our Services only to persons age 18 and older who may legally enter into contracts. We will inform you when a Service is limited to persons age 18 or older. Except where otherwise indicated, TV JAPAN’s online services are general audience sites not designed or intended for use by children under the age of 13. We encourage parents and guardians to spend time with their children online and to be fully familiar with the online services used by their children. Except where otherwise expressly indicated we do not knowingly collect or store any personal information from children under the age of 13.

If a parent or guardian becomes aware that his or her child (who is under 13) has provided us with information without their consent, he or she should contact us immediately at TV JAPAN Customer Service Center (1-877-885-2726). We will delete such information from our files within a reasonable time.

How You can Access or Correct Information)

For instructions on how you can access the personally identifiable information that the Site has collected about you online, or how to correct factual errors in such information, please send your inquiry to us (Inquiry Form) or Call TV JAPAN Customer Service Center. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

IMPORTANT INFORMATION (Notice to California Residents)

Residents of the State of California may request a list of all third parties to which our online service has disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at TV JAPAN Customer Service Center (1-877-885-2726). If you are a California resident under the age of 18, and a registered user of any website where this policy is posted, you may request removal of content or information you have publicly posted. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you posted and there may be circumstances in which the law does not require or allow removal, even if required.

For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

User-Generated Content)

Some of the Services enable users to submit their own content for use in contests, blogs, TV broadcasts, online audio and video streams, videos, message boards, and other functions. Publication of User Generated Content on the Services is subject to our Terms and Conditions of Use. Please remember that any information you disclose becomes public information and exercise caution when choosing to disclose your contact, financial, and other information in a submission. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety. You should also be aware that we may also engage a third party to provide some of the services associated with the blogs, message boards and similar functions. This third party will collect and host the information that you submit to the Services but will not use any of this information for purposes other than providing the service.

Links to Other Websites)

The online services may contain links to third-party websites for your convenience and / or information (for example, to sites which are provided by our third party vendors). If you access other websites using the links provided, you may leave TV JAPAN’s Site services. When you access these other sites, even ones that may contain the TV JAPAN logo, please understand that the operators of these websites may collect information from you which will be used by them in accordance with their Privacy Policy and Terms of Use, which may differ from ours and we do not endorse or control the policies or practices of that website. You should always read the Privacy Policy of any website you access carefully in order to understand their specific privacy and information usage practices.

Location-based Services)

We do not presently use location-based services, that is, providing the Services that do not depend on the real-time geographic location from which you access our Services. However, we may do so in the future. If we collect such information, it will be handled like other Personal Information under this Policy.

Questions Concerning Our Privacy Policy)

If you have any questions about this Policy or our web site, please feel free to contact us at (Inquiry Form) or at the address below:

NHK Cosmomedia America, Inc. 100 Broadway, 15th Fl New York, NY 10005